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Our Story

About Blue Telecoms

Founded in 2010 in South Wales, we've grown from solving a single call centre's challenges to delivering omnichannel contact centre solutions, AI automation, and data connectivity across the UK and beyond.

Where It All Began

Born from a real problem

While running an IT business in 2010, our founder was working with a client running a 100-seat call centre in Swansea. They had an Avaya-based dialler that was constantly letting them down.

We heard the same frustrations from other clients using other vendors. The alternatives from providers such as Noetica, Noble Systems and Daviker were expensive, underpowered, and lacking in flexibility.

Clients wanted something with powerful features, easy customisation, and meaningful reporting. They needed a platform that actually worked for their business — not against it.

Blue HQ — Blue Telecoms headquarters in South Wales
The Solution

Building something better

With a background in both IT and Communications, having worked previously with Telefonica and Dixons, our founder set out to find a solution that could marry the flexibility of web-based software — in terms of reporting, add-ons, integrations with other platforms, and scalability — with the ability to tap directly into the UK communications network.

Through a deep understanding of the UK mobile network, we were able to develop a solution that met all the criteria our clients demanded. It didn't take long for word to spread, and telecoms quickly became our primary business.

As a result, Blue Telecoms was founded in late 2010.

🚀

Late 2010

Blue Telecoms officially founded.

Our Journey

Key milestones

From a startup in South Wales to a leading communications provider — here's how we got here.

2010 — Founded

Blue Telecoms established in South Wales after identifying a gap in the hosted dialler market. Our founder's experience with Telefonica, Dixons, and IT consulting laid the foundation for a telecoms company that truly understands technology.

2011–2012 — Rapid Growth

Word spread quickly. We expanded fast, driven by the same flexibility and determination that defined our products. Businesses across the UK began adopting our hosted dialler platform, drawn by its powerful features and competitive pricing.

2013 — Industry First

We revolutionised the market by becoming the first dialler provider to offer Unlimited Calls and Unlimited Support. We went a step further and began offering Unlimited Inclusive TPS Checking — helping clients remain compliant while saving them substantial costs on data checking.

2014–2019 — Continuous Innovation

We never stopped innovating. Our platform evolved with CRM integrations, advanced reporting and wallboards, interactive scripting, PCI-compliant payment handling, answer machine detection, and comprehensive inbound routing capabilities.

2020–2023 — Omnichannel Evolution

The world changed, and so did we. Our platform expanded from a voice-focused dialler into a full omnichannel contact centre — handling voice, email, WhatsApp, web chat, Facebook, Instagram, Telegram, and SMS from a single unified interface.

2024–Present — AI & Connectivity

Today, Blue Telecoms leads with AI-powered solutions — from AI-enhanced dialler features to standalone AI workers that handle calls, manage accounts, and automate entire business processes. We've also launched our Data Connectivity division, providing rapid-deploy solutions for emergencies, rural locations, festivals, and temporary sites.

What Drives Us

Our values haven't changed

The principles that guided us when solving that first call centre's problems still drive every decision we make today.

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Innovation First

We were the first to offer unlimited calls, unlimited support, and unlimited TPS checking. That spirit of doing things differently — of finding a better way — is in our DNA. From omnichannel platforms to AI workers, we're always pushing forward.

🤝

Client Partnership

We don't just sell products — we partner with our clients. We listen during early discussions, understand individual business needs, and deliver solutions that genuinely fit. Our clients' success is our success.

⚡

Flexibility & Speed

We expanded quickly, and had to be as flexible and driven as a business as the products we were offering. That agility remains core to who we are — we can deploy solutions within 24 hours and adapt to whatever our clients need.

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Reliability & Trust

UK-based servers, in-house technical support, and a team that's always available when you need them. We own our infrastructure, we know our systems inside out, and we stand behind every service we provide.

Today

What Blue Telecoms offers now

We've grown far beyond our roots as a dialler provider. Today, Blue Telecoms is a full-service communications and technology partner.

📞

Hosted Contact Centre

Our flagship omnichannel platform. Predictive, progressive, and preview dialling modes. Voice, email, WhatsApp, web chat, social media — all in one place.

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SIP Trunking

Business VoIP and SIP trunking with per-second billing, no minimum call charges, and support for all major PBX systems including Asterisk, Avaya, 3CX, and Freeswitch.

☁️

Hosted PBX

Cloud-managed PBX eliminating the need for expensive on-site telephone systems. Full-featured with voicemail, call recording, IVR menus, conferencing, and more.

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AI Solutions

AI-enhanced contact centre features and standalone AI workers that can take calls, manage accounts, and automate entire business processes without human intervention.

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Data Connectivity

Rapid-deploy data solutions for emergencies, rural locations, festivals, and temporary sites. Bonded 4G/5G, satellite backhaul, and resilient connectivity where others can't reach.

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VoIP Services

Business-quality VoIP over QoS-guaranteed networks. Reduce your telephone bill by up to 60% with virtual ISDN lines offering higher reliability and flexibility.

WHAT OUR CLIENTS SAY

What our clients say

Rated Excellent on Trustpilot

★★★★★

"I cannot recommend Blue Telecoms enough for anyone looking to streamline and supercharge their contact centre operations. Their dialler is hands..." Read More

— Steve McMillan on Trustpilot

November 2024

★★★★★

"Not a bad word to say with our experience with Blue Telecoms, their customer service is 10/10. Always on the other end of the phone to help you..." Read More

— Fiona Campsie on Trustpilot

June 2024

★★★★★

"Blown away! As a business-leader who always puts my clients first, it has been wonderfully refreshing to be supported by Blue Telecoms. They are..." Read More

— Gary on Trustpilot

September 2023

★★★★★

"We use Blue Telecoms for our blended dialler with multiple campaigns. I have worked with various diallers over 20 years in call centres and can..." Read More

— Jim TDS on Trustpilot

June 2023

Ready to work with us?

Whether you need a hosted contact centre, SIP trunking, AI automation, or data connectivity — our team is here to help.

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