A fully-managed, omnichannel contact center platform that handles voice, email, WhatsApp, web chat, social media, and more — all from a single, powerful interface.
Hosted contact center, hosted contact centre, auto dialer, auto dialler, predictive dialer, predictive dialler, cloud contact center platformOur hosted contact centre (contact center) is a cloud-based, fully-managed platform designed for businesses running outbound and inbound customer engagement operations. From predictive dialling to omnichannel routing, every feature is built to maximise agent productivity and customer satisfaction.
No hardware to install, no infrastructure to manage. We handle the technology — you focus on your customers.
Request a DemoZero hardware. Full power.
Your agents manage all channels from a single unified queue. No tab-switching, no missed messages.
Predictive, progressive, and preview dialling modes. Inbound ACD with intelligent routing. Call recording, whispering, and barge-in for managers.
Inbound email routing with automatic ticket assignment. Template responses, SLA tracking, and full conversation threading.
Two-way WhatsApp and SMS messaging integrated directly into the agent interface. Template management and bulk messaging support.
Embeddable live chat widget for your website. Automatic agent routing, canned responses, and seamless handoff to voice when needed.
Facebook Messenger, Instagram DMs, and Telegram — all routed to your agents in the same unified queue as calls and emails.
Real-time dashboards, historical reports, agent performance metrics, and campaign analytics. Export and schedule reports automatically.
Intelligent predictive dialing that maximises agent talk time and minimises idle periods. Adjusts pace automatically based on answer rates.
Route calls, chats, and emails to the most qualified agent based on skills, language, priority, and availability.
Run multiple simultaneous campaigns with separate lead lists, dispositions, scripts, and performance targets.
Full call recording with search, playback, and quality assurance scoring. Listen live, whisper coaching, and barge-in.
Integrate with your existing CRM or use our built-in contact management. API-first approach for custom integrations.
TPS/CTPS checking, Ofcom compliance, GDPR tools, and PCI DSS-ready payment handling. Built for UK regulatory requirements.
Browser-based agent interface — works from anywhere with an internet connection. Perfect for office, hybrid, and fully-remote teams.
Live dashboards showing queue stats, agent status, campaign progress, and SLA adherence. Customisable views for managers.