Every contact centre is different. When standard reports don't cover what you need, our team builds bespoke dashboards, custom KPIs, and tailored analytics matched to your exact business requirements.
The custom report builder lets you go beyond standard reporting. Need a dashboard that combines outbound conversion rates with inbound handle times? A compliance report for a specific regulator? A client-facing weekly summary? Tell us what you need and we'll build it.
Bespoke dashboards built around the metrics that matter most to your business. Combine data points from across the platform — outbound, inbound, agent performance, compliance — into a single, purpose-built view.
Benefit: One dashboard that shows exactly what you need — no switching between reports, no missing data.
Define custom metrics and calculated fields specific to your operation. Revenue per contact hour, cost per acquisition, weighted conversion scores — if you can define it, we can measure it.
Benefit: Track the KPIs that actually drive your business decisions, not generic industry averages.
If you run campaigns for clients, we can build branded or white-label reports for client delivery. Automated, professional, and showing exactly the metrics your clients care about.
Benefit: Impress clients with professional, automated reports that demonstrate value and transparency.
Purpose-built reports for regulatory compliance. TPS adherence, drop rate documentation, data handling audit trails, call recording compliance, and GDPR subject access request reports.
Benefit: Compliance documentation ready for regulators, auditors, and due diligence — always current.
Tell us what you need and our team builds it. It's a collaborative process — we understand your requirements, design the report, build it, and iterate based on your feedback until it's exactly right.
Your metrics. Your layout. Your schedule.
Standard reports show data. Custom reports answer questions. "Are we profitable on this campaign?" "Which agents would perform better on inbound?" "Are we meeting our client's SLA?" "Where are we wasting money?"
When reports are designed around your actual business questions, they become decision-making tools rather than data dumps. Managers stop spending time interpreting spreadsheets and start spending time acting on insights.
And because we build them for you, there's no learning curve. No report builder training, no drag-and-drop interfaces to master — just tell us what you need and we deliver it.
Reports that drive decisions, not confusion.