Stay compliant with telecommunications regulations while maintaining excellent customer service. Monitor abandoned call rates in real time, get alerts before limits are breached, and ensure your contact centre meets all regulatory requirements.
Monitor abandoned call rates continuously and stay within regulatory limits. Automated alerts prevent compliance breaches while detailed reporting supports audit requirements.
Monitor abandoned call rates continuously across all campaigns and queues. See current drop percentages, trend analysis, and immediate alerts when rates approach regulatory limits.
Benefit: Prevent regulatory breaches before they happen with proactive monitoring.
Generate detailed reports showing drop rates by campaign, time period, and regulatory period. Automated documentation for Ofcom submissions and audit requirements.
Benefit: Simplify compliance reporting and reduce administrative burden.
Set custom alert thresholds below regulatory limits to give yourself time to react. Get notifications via email, SMS, or platform alerts when drop rates need attention.
Benefit: Take corrective action before compliance issues become regulatory problems.
Analyse drop rate patterns by time of day, day of week, and campaign type. Identify factors that contribute to higher abandonment rates and optimise accordingly.
Benefit: Improve customer experience while maintaining compliance through data-driven insights.
The system continuously calculates drop rates and compares them against regulatory requirements. Here's how it keeps you compliant:
Regulatory requirements met.
Drop rate monitoring gives you the confidence to run aggressive campaigns while staying within regulatory boundaries. You'll never have to guess whether you're compliant — the data is right there, updated in real time.
Focus on business growth instead of compliance worry. Automated monitoring and alerting means your team can concentrate on performance while the system ensures you stay on the right side of regulations.
Compliance without compromise.