Reporting & Analytics

Real-Time Wallboards — Live Performance at a Glance

Transform any screen into a live contact centre dashboard. Display real-time agent status, queue statistics, and key performance indicators that update every second — perfect for control rooms, office walls, and manager screens.

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Feature

Live dashboards that keep everyone informed

Real-time wallboards give your entire team instant visibility of contact centre performance. From individual agent status to overall queue health — everyone can see what's happening right now.

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Live Agent Status

See every agent's current state in real time — available, on call, in wrap-up, or on break. Colour-coded status indicators make it easy to spot staffing issues at a glance.

Benefit: Managers can instantly identify when teams need support or redistribution.

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Queue Statistics

Monitor calls waiting, average wait times, longest wait, and service levels across all queues. Historical targets vs. current performance help you spot trends immediately.

Benefit: Proactive queue management prevents customer dissatisfaction before it happens.

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Performance KPIs

Display call volume, answer rates, average handling time, and custom metrics. Set thresholds that trigger visual alerts when performance dips below targets.

Benefit: Early warning system keeps performance on track throughout the day.

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Customisable Layouts

Design wallboards that fit your needs — single queue focus, multi-team view, or executive summary. Drag and drop widgets, choose colours, and set refresh rates.

Benefit: Every screen shows exactly what matters most to its audience.

Action

How real-time wallboards work

Wallboards connect directly to your contact centre platform and update every second. Here's what makes them so effective:

✓ Second-by-second updates — Data refreshes continuously so you're always seeing the current situation.
✓ Visual alerts — Metrics change colour when they exceed or fall below your defined thresholds.
✓ Multi-screen support — Deploy different wallboard views across multiple displays around your office.
✓ No software required — Wallboards run in any web browser on any device with internet access.
✓ Historical context — Current metrics shown alongside targets and yesterday's performance for instant comparison.

Blue Telecoms real-time wallboard showing live agent status, queue statistics, and performance KPIs

Benefit

Complete team visibility drives better performance

When everyone can see live performance metrics, your entire contact centre runs more efficiently. Agents stay motivated, managers can intervene proactively, and leadership has real-time visibility of operations.

Wallboards create accountability through transparency — when performance is visible, teams naturally work together to maintain high standards. Issues get resolved faster because they're spotted sooner.

👥 Team Stats Dashboard 💰 Floor Sales Tracking 📉 Drop Rate Monitoring ⏱️ Wait Time Analytics 👤 Single Agent Reports ⚖️ Agent Comparison

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Always On. Always Current.

Real-time performance visibility.