Send SMS confirmations, follow-ups, and marketing messages directly from the agent interface — triggered by call outcomes or sent manually. Two-way SMS lets customers reply and continue the conversation.
Not every customer has WhatsApp or checks their email. But virtually every mobile phone can receive an SMS. With Blue Telecoms, text messaging is built into the agent desktop — so your team can send confirmations, reminders, and follow-ups to any mobile number.
Send text messages from the agent interface with one click. Choose from pre-built templates or compose a custom message. Perfect for appointment confirmations, delivery updates, and quick follow-ups after a call.
Benefit: Instant, reliable communication that reaches every mobile phone — no app downloads required.
Customers can reply to your messages and the response appears in the agent's queue. Full two-way conversations via text, handled alongside calls and other channels in the same interface.
Benefit: Turn a simple text into a conversation. Customers respond on their terms, agents handle replies professionally.
When agents disposition a call — appointment booked, sale confirmed, follow-up required — the platform automatically sends the appropriate SMS template. No manual effort, no forgotten messages.
Benefit: Consistent follow-up on every call outcome. Automation handles the repetitive work so agents stay on the phones.
Track every SMS sent — by whom, when, and to which contact. Full audit trail with delivery status reporting. Managers can monitor SMS volumes and ensure follow-up compliance.
Benefit: Complete visibility over text message activity with no gaps in the customer communication trail.
SMS is integrated into the standard agent workflow. Here's how it works in practice:
Every phone. Every customer.
SMS isn't a bolt-on or a third-party integration — it's built into the same agent interface your team uses for voice calls, WhatsApp, email, web chat, and social media. One platform, one workflow, one set of reporting across every channel.
An agent can take a call, send a confirmation SMS, and respond to a WhatsApp message — all without leaving their screen. Managers see everything in one place.
Complete customer engagement.
"BIG shout out to Mike from start to finish the way he helped me. The simplicity of the whole Blue Telecoms system is 5*. The pace at the sign up..." Read More
— Nazim Atcha on Trustpilot
April 2025
"An amazing service and top quality software. To say I am impressed would be an understatement. The software for progressive calling is another..." Read More
— Jamie Parvin on Trustpilot
January 2025
"All the team at Blue Telecoms have been fantastic. Service is great and the dialler works very effectively."
— Wesley Hardy on Trustpilot
October 2024
"Recently purchased a package with Blue Telecoms for my business and from start to finish have had a wonderful experience. Fab the rep was great..." Read More
— Jake Sullivan on Trustpilot
August 2024
"Amazing experience with Blue Telecoms, easy to use and always on hand to help with any queries. Good support from the team too making sure..." Read More
— Clear Comparison on Trustpilot
July 2023
"I had an exceptional experience with Fablu and the Blue Telecoms team, who effortlessly guided me from my initial inquiry to being up and running..." Read More
— Keiran Harvey on Trustpilot
May 2023