Automatic, real-time screening against the TPS and CTPS registers — built directly into our hosted contact centre platform. Free with unlimited packages. No training needed.
The Telephone Preference Service (TPS) is a free register maintained by Ofcom where individuals can opt out of receiving unsolicited sales and marketing calls. Once a number is registered with the TPS, it is illegal to make marketing calls to that number unless the individual has given their specific, prior consent.
The Corporate Telephone Preference Service (CTPS) is the business equivalent. It allows UK businesses and other corporate bodies to register their objection to receiving unsolicited marketing calls. Companies making B2B marketing calls must screen their data against the CTPS register.
Both registers are legally enforceable under the Privacy and Electronic Communications Regulations (PECR), which sit alongside GDPR to govern electronic marketing in the UK.
UK's official opt-out registers
The Privacy and Electronic Communications Regulations (PECR) set clear rules for businesses making outbound marketing calls. Non-compliance isn't just bad practice — it carries serious legal and financial consequences.
Under PECR, organisations must not make unsolicited marketing calls to numbers registered on the TPS unless they have the individual's specific prior consent. This applies to both B2C (TPS) and B2B (CTPS) marketing.
The Information Commissioner's Office (ICO) can impose fines of up to £500,000 for serious breaches of PECR. In recent years, the ICO has actively pursued and fined companies for making calls to TPS-registered numbers without consent.
PECR requires that data must be screened against the TPS register no more than 28 days before calls are made. Outdated screening means outdated compliance. Your data must be checked regularly to remain compliant.
Beyond fines, TPS breaches damage your reputation. Consumer complaints to the ICO are public record, and persistent offenders are named and shamed. Protecting your brand means protecting your compliance.
Most businesses rely on periodic batch screening — uploading data files to a TPS checking service, waiting for results, and then importing cleaned data back into their system. This process takes time and creates gaps in coverage.
Third-party TPS checking services charge per record, per check, or per month. For contact centres processing thousands of records, these costs add up fast — eating into margins and creating budget pressure.
People register with the TPS every day. If you screen your data today and call it next week, some of those numbers may have been added to the TPS in the interim. Batch checking always has a freshness problem.
Blue Telecoms takes a fundamentally different approach. Our live TPS checking is built directly into our hosted contact centre platform and screens every single number in real time, at the point of dialling.
There's no batch processing. No waiting for results. No importing cleaned files. Every number is checked against the TPS and CTPS registers automatically, live, as the dialler processes the call. If a number is registered, the call is simply not made.
It's the most reliable, most up-to-date, and most effortless way to ensure your outbound campaigns remain fully compliant with PECR regulations.
Every call. Every time. Automatic.
Our live TPS checking requires zero setup, zero training, and zero ongoing effort from your team. Here's how it works:
Load your campaign data into the dialler as normal. There's no need to pre-screen, clean, or process the data through any external service. Just upload it and set up your campaign.
Launch your outbound campaign. The dialler begins processing your call list as usual — but behind the scenes, every single number is being checked in real time.
Before each call is placed, the dialler checks the number against the live TPS and CTPS registers. This happens instantly — there's no delay, no pause, and no impact on dialling speed or agent experience.
If a number is found on the TPS or CTPS register, the call is automatically blocked and the record is flagged in your campaign data. Your agents never see it. The system handles everything.
Every TPS check is logged. You get full reporting on how many numbers were screened, how many were blocked, and complete audit trails for regulatory compliance. If the ICO ever asks, you have the evidence.
Because checking happens live at the point of dialling, your compliance is always based on the most current TPS data available. No stale lists. No 28-day freshness worries. Always current.
Live TPS checking is included at no extra charge with our unlimited hosted contact centre package. No per-record fees, no monthly add-ons, no surprises. It's simply part of the service — saving you substantial amounts compared to third-party checking firms.
Every number is checked live at the point of dialling. No batch uploads, no waiting for results, no importing cleaned files. The most current TPS data, checked at the most relevant moment — the instant before the call is placed.
There's nothing for your team to learn, configure, or manage. Live TPS checking runs automatically in the background. Your dialler analysts, agents, and supervisors don't need to do anything differently — the system handles everything.
Our live checking exceeds the PECR requirement that data be screened within 28 days of calling. Because we screen at the point of dialling, your compliance is measured in seconds, not days. The gold standard in TPS compliance.
Every check is logged with a timestamp. If the ICO investigates, you can demonstrate exactly when each number was screened and what the result was. Bulletproof evidence of your compliance commitment.
Our live checking screens against both the TPS (consumer) and CTPS (corporate) registers. Whether you're running B2C or B2B campaigns, your compliance is covered across both registers automatically.
| Blue Telecoms Live | Traditional Batch | |
|---|---|---|
| Screening timing | Real-time, at point of dial | Hours/days before calling |
| Data freshness | Always current | Up to 28 days old |
| Cost | Free (included) | Per-record or monthly fee |
| Staff training | None required | Upload/download process |
| Manual effort | Fully automatic | Export, upload, wait, import |
| Audit trail | Per-call timestamped | Batch-level only |
"As someone with very little experience in outbound calling services, I've been genuinely impressed by the support provided by Blue Telecoms from..." Read More
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August 2025
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Yes. Under PECR, you must screen your call data against the TPS register before making unsolicited marketing calls. This applies to all B2C marketing. For B2B marketing, you must also screen against the CTPS. Failure to do so can result in fines from the ICO of up to £500,000.
Yes. If an individual has given you their specific, prior consent to receive marketing calls, you may call them even if they are registered on the TPS. However, the consent must be clear, specific, and provable. Our system allows you to whitelist numbers where you hold valid consent.
No. The checking happens in milliseconds and has no perceptible impact on dialling speed or agent wait times. The system is engineered to be completely transparent to your operation.
Yes. Live TPS and CTPS checking is included at no extra charge with our unlimited hosted contact centre package. When Blue Telecoms became the first dialler provider to offer unlimited inclusive TPS checking in 2013, it was a game-changer for the industry — and it's still free today.
They are automatically blocked from being dialled and flagged in your campaign data. Your agents never see them. Full details are logged for your compliance records and audit trail.
No. If you're on our unlimited package, live TPS checking is enabled by default. There's nothing to install, configure, or train your staff on. It just works, automatically, on every call.